Email support
Use email for onboarding questions, documentation requests, and non-urgent support matters.
Support Policy
How to contact Valtura and what support you can expect.
This page sets out the support channels available for onboarding, account administration, and general platform enquiries.
Phone support
Use phone contact for urgent follow-up relating to onboarding and live account administration.
Response target
Valtura aims to acknowledge support enquiries within one business day.
Scope
Support covers platform use, onboarding coordination, and account administration support.
Included
Portal access questions, onboarding status updates, connected account setup support, and general platform guidance.
Not included
Independent legal advice, regulatory advice, tax advice, or services not separately agreed in writing.
Escalation
If a matter cannot be resolved through normal support, Valtura may request further documentation or schedule a direct follow-up.